Refund and Returns Policy

Overview

Thank you for shopping at https://www.qovita.store. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for returns, refunds, and exchanges of products purchased from our website.

Return Eligibility

Timeframe for Returns

You have 30 days from the date of purchase to request a return. Items must be in their original condition, unused, and in the original packaging to be eligible for a return.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods, personalized products, and items marked as final sale. Please review product descriptions carefully before purchasing.

Refund Process

How to Initiate a Return

To start a return, contact our customer service team at [email protected] or +1 (615) 930-8482. Provide your order number and reason for the return. We will guide you through the process and provide a return authorization if applicable.

Refund Method and Timing

Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your financial institution.

Exchanges

If you need to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability and must be requested within the 30-day return period.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure your return is received.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +1 (615) 930-8482. We will arrange for a replacement or refund and cover any associated shipping costs.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (615) 930-8482
• Address: 5427 Northwest Elm Avenue, Nashville, Tennessee 37243, United States

Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of https://www.qovita.store constitutes acceptance of the revised policy.